At pj033, protecting the personal data of our players is a core operational responsibility — not an afterthought. This Privacy Policy explains precisely what data we collect, why we collect it, how we use and protect it, and what rights you hold over your own information as a pj033 player.
pj033 ("the Platform", "we", "us", "our") takes the privacy of our players seriously. As an online betting and gaming platform serving players across Indonesia — including major cities such as Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Makassar, and Semarang — pj033 handles a significant volume of personal data on a daily basis. This Privacy Policy sets out our comprehensive approach to data collection, processing, storage, and protection in plain, professional language.
This Policy is to be read alongside pj033's Terms & Conditions and Responsible Gaming policy, all of which together constitute the full agreement between pj033 and each registered player. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters of data processing, this Privacy Policy shall prevail.
pj033 is committed to processing personal data in a manner that is lawful, fair, and transparent. We collect only the data we genuinely need to operate our services and fulfil our legal obligations. We do not sell your personal data to third parties for marketing purposes.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — the data subject — who can be identified directly or indirectly, including by reference to a name, identification number, location data, or online identifier. |
| "Processing" | Any operation performed on personal data, whether automated or manual, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction. |
| "Data Controller" | pj033, as the entity that determines the purposes and means of processing players' personal data. |
| "Data Processor" | Any third party engaged by pj033 to process personal data on pj033's behalf, under pj033's instructions. |
| "Player" / "You" | Any natural person who has registered a pj033 Account and whose personal data is processed by pj033. |
| "Sensitive Data" | A subset of personal data warranting enhanced protection, including financial account details, identity document numbers, and information relating to a Player's gaming behavior indicative of gambling harm. |
| "KYC Data" | Identity verification documents submitted as part of the Know Your Customer process, including Indonesian KTP (national identity card) and passport copies. |
pj033 collects and processes the following categories of personal data:
| Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, Indonesian National Identity Card (KTP) number or passport number, and a copy of the relevant document. | Registration and KYC verification |
| Contact Data | Email address, Indonesian mobile phone number, and residential address. | Registration |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) or e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) registered in your name; deposit and withdrawal transaction records; account balance history. | First deposit and ongoing transactions |
| Gaming & Betting Data | Game sessions, bet history, wagering activity (including sports bets, togel online — Indonesia's traditional numbers lottery conducted digitally — slot sessions, video poker hands, and live casino rounds), win/loss records, and bonus usage. | Ongoing platform use |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session timestamps, and referring URL. | Each platform visit |
| Behavioral Data | Pages visited, features used, click patterns, session duration, search queries entered within the Platform, and game preferences. | Ongoing platform use |
| Communications Data | Records of correspondence with pj033 customer support, including live chat transcripts, email content, and the nature and outcome of any complaint or dispute. | Each support interaction |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, cooling-off period activations, and any information voluntarily provided in connection with a responsible gaming concern. | When tools are activated |
pj033 collects personal data through the following channels:
pj033 processes personal data only where a valid legal basis exists. The table below sets out the primary purposes for which we process player data and the corresponding legal basis for each:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your pj033 Account | Performance of contract |
| Processing deposits and withdrawals via Indonesian banks and e-wallets | Performance of contract |
| Conducting KYC identity verification | Legal obligation |
| Fraud detection, anti-money-laundering screening, and sanctions checking | Legal obligation / Legitimate interests |
| Providing customer support and resolving disputes | Performance of contract / Legitimate interests |
| Administering bonuses and promotional offers | Performance of contract |
| Operating responsible gaming tools and monitoring for gambling harm indicators | Legal obligation / Legitimate interests |
| Sending transactional communications (deposit confirmations, withdrawal receipts, security alerts) | Performance of contract |
| Sending promotional communications about pj033 offers and new games | Consent (opt-in) |
| Improving Platform functionality and user experience through behavioral analytics | Legitimate interests |
| Complying with applicable law and responding to lawful requests from authorities | Legal obligation |
Where pj033 relies on consent as a legal basis (primarily for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, update your notification preferences within your Account settings or contact [email protected].
pj033 does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes. We share personal data only in the following strictly defined circumstances:
pj033 engages a number of third-party data processors to support its operations. All processors are selected through a due diligence process and are contractually required to implement appropriate technical and organizational security measures commensurate with the sensitivity of the data they handle. Key categories of processor engaged by pj033 include:
pj033 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal and regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account and identity data (active accounts) | Duration of Account plus 5 years following closure |
| KYC documents | 5 years from the date of submission or Account closure, whichever is later |
| Financial transaction records | 7 years from the transaction date (in line with standard financial record-keeping requirements) |
| Betting and gaming history | 5 years from the date of each transaction |
| Customer support records | 3 years from the date of the final interaction |
| Technical and log data | 12 months on a rolling basis |
| Marketing consent records | Duration of consent plus 3 years following withdrawal |
| Self-exclusion records | Indefinite, or as required by applicable regulation |
Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be attributed to any identifiable individual.
pj033 implements a comprehensive suite of technical and organizational security measures designed to protect player personal data against unauthorized access, accidental loss, disclosure, alteration, or destruction. Key security controls include:
pj033 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small data file stored on your device by your browser. The table below summarizes the categories of cookies deployed by pj033:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for core Platform functions including session authentication, Account login state, security tokens, and fraud prevention. The Platform cannot function correctly without these cookies. | No — required for operation |
| Functional | Remembers your Platform preferences such as language settings, preferred deposit method, and game lobby display preferences to improve your experience across sessions. | Yes, with loss of personalization |
| Analytics | Collects anonymized or pseudonymized data about how Players use the Platform — pages visited, session length, feature engagement — to help pj033 identify areas for improvement. | Yes |
| Marketing | Used to deliver relevant pj033 promotional content to you on the Platform and, where consent has been given, on third-party channels. Does not involve sharing your identity with external ad networks. | Yes |
You can manage your cookie preferences through your browser settings at any time. Note that disabling cookies beyond the strictly necessary category may affect the functionality and personalization features of your pj033 experience.
As a pj033 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered email address and a description of your request. pj033 will respond within 30 days. Identity verification may be required before your request is actioned.
Request a copy of the personal data pj033 holds about you and information about how it is being processed.
Request correction of any inaccurate or incomplete personal data held in your pj033 Account.
Request deletion of your personal data where there is no overriding legal obligation requiring pj033 to retain it.
Request that pj033 restrict processing of your data in specific circumstances, such as while a dispute is under review.
Request a structured, machine-readable copy of personal data you provided to pj033 for transfer to another service provider.
Object to processing of your personal data based on legitimate interests, including profiling for behavioral analytics.
Please note that certain rights are subject to limitations where pj033 has a legal obligation to retain or process data — for example, financial transaction records required for regulatory compliance cannot be deleted on request alone.
pj033 strictly prohibits access to its Platform by any person under the age of 21 years. We do not knowingly collect or process personal data relating to individuals under 21. If pj033 discovers or is notified that personal data has been collected from a person under 21, we will immediately suspend the relevant Account, delete the associated personal data, and, where applicable, report the matter to the appropriate authorities. If you believe that a minor has registered an Account on pj033, please contact us immediately at [email protected].
pj033 primarily processes and stores player data within secure infrastructure. In some cases, the engagement of international third-party service providers — including cloud hosting providers and game content studios — may result in personal data being processed in jurisdictions outside Indonesia. Where such transfers occur, pj033 ensures that appropriate safeguards are in place to protect your data to a standard comparable to the protections described in this Privacy Policy. These safeguards may include contractual data protection clauses, binding corporate rules, or reliance on recognized transfer mechanisms applicable in the relevant jurisdictions.
pj033 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. Where amendments are material, registered Players will be notified via the email address on their Account prior to the changes taking effect. Continued use of the Platform following the effective date of any amendment constitutes acceptance of the updated Privacy Policy. The current version number and last-updated date are always displayed at the top of this page. We encourage you to review this Policy periodically.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about how pj033 handles your personal data, please contact our Data Protection team using the details below:
pj033 is committed to resolving all data-related concerns promptly and fairly. If you are not satisfied with our response to a complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction.
Your Data, Our Commitment
Six core principles that guide how pj033 handles every piece of personal data entrusted to us by our players across Indonesia.
Every data exchange between your device and pj033's servers is protected by bank-grade 256-bit SSL/TLS encryption — the same standard used by Indonesia's largest commercial banks including BCA and Mandiri.
pj033 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used exclusively to deliver and improve your pj033 experience.
We collect only what we genuinely need. Every data point collected by pj033 has a documented, specific purpose. Unnecessary data is never collected, and data no longer needed is securely deleted on schedule.
Access to player personal data within pj033's systems is restricted to verified, authorized personnel only. All staff with data access are background-checked and trained in data protection responsibilities.
pj033 honors your full suite of data rights — access, rectification, erasure, restriction, portability, and objection. Submit a request to [email protected] and receive a verified response within 30 days.
In the event of a data breach that poses a genuine risk to your personal information, pj033 will notify you promptly and transparently — including the nature of the incident and the steps we have taken to address it.
Continue Exploring
You have reviewed how pj033 protects your personal data. Log in to your Account and explore Indonesia's most trusted online betting and casino platform — from live sports markets to slots and togel online.